Displaying Different Working Hours

We are standardising email signatures across the organisation. Since staff work different office hours, these need to be displayed in each person’s signature. To achieve this, we will create a custom field in Crossware that returns the correct office hours for each staff member.

This can be set up in two ways:

• Option 1: Formula field – manually define hours in a C# formula field.

• Option 2: Directory attribute – pull hours directly from an Active Directory Extension Attribute (recommended for easier ongoing maintenance).

Option 1: Formula Field

Use this method if you prefer to manually configure office hours for each staff member.

1. In the Crossware Portal, create a Formula Field named OfficeHours.

2. Enter the following C# code as an example:

Field Name: OfficeHours

string strName = "(!DisplayName!)";
string strFormat = "(!format!)";
string strOfficeHours = "";
// ... Switch on the string.
switch (strName) {
case "Sally Williams":
  strOfficeHours = "M-F: 9am - 12pm";
  break;
case "John Doe":
  strOfficeHours = "M-W-F: 7.30am - 3.00pm";
  break;
case "Name of Person":
  strOfficeHours = "Office Hours";
  break;

default: {
  strOfficeHours = "M-F: 9am - 5.00pm";
  break;
}
}
return strOfficeHours;

3. Update the sample code with the names of your staff and their office hours.

• Name of Person: must match the user’s Display Name (e.g., Sally Williams).

• Office Hours: the text that will be displayed in their signature.

• Default: set a fallback value (e.g., M-F 9am – 12).

Option 2: Use Extension Attribute (recommended)

Instead of hardcoding values, store office hours in an Active Directory extension attribute. This makes updates quick and easy.

1. In Active Directory (on-premises or Azure AD), assign office hours to an extension attribute (e.g., extensionAttribute1).

2. In Crossware, create a Directory Field named WorkingHours.

   • Set the Directory Attribute to the chosen extension attribute.

3. Each user’s working hours will automatically be pulled from Active Directory.

Integrate into the Signature

1. Navigate to the Signature.

2. Hover over the relevant signature and click Edit.

3. In the right-hand panel, open the Fields tab. Drag the OfficeHours (Formula) or WorkingHours (Directory field) into the desired spot in your signature layout.

4. Click Save & Close to publish your updated signature.

Output:

Formula:

Extension Attribute: