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Free Trial
Contact Support

Main

Getting Started

Signing Up for a Crossware Email Signature Trial
Set Up Server-Side Signatures

Set Up Client-Side Signatures

Using Email Signatures on Outlook Mobile with Crossware
Updating the Client-Side Signatures Add-in
Client-Side Signatures Settings
Client-Side Auto-Insert Feature

Client-side vs Server-side Signatures
Apply Signatures in Outlook Without Routing Through Crossware
Configuring Sent Items Update
SPF Records
Smart Hosts for Outbound Connector Routing

Signature Design

Creating a New Email Signature
Signature Blocks

Fields

Directory Fields

Configure and Use Custom Extension Attributes
Configure and Use On-Premises Active Directory Attributes

Formula Fields

Configure Sender Field for Shared Mailboxes
Displaying Different Working Hours
Combining Phone, Fax and Mobile Numbers in One Field
Conditionally Display Images from the Image Library
Control Visibility and Labels for Phone & Mobile Fields

Image Fields

Adding your Microsoft 365 Profile Picture into the Signature

QR Codes

Rules

Apply Different Signatures Using Subject Triggers
Apply a Signature Based on Recipient Domain
Apply a Signature Based on Sender Domain
Apply a Signature based on Department
Apply Campaign Signatures on Scheduled Dates

Email Modifiers
Metadata
Designing Email Signatures for Compatibility Across Email Clients

Apply Your Own HTML to a Signature

HTML Tips and Tricks for Email Signatures

Send Test Email
Signature Preview
Adding Marketing Campaign Tracking Links to Signatures

Uploading Images in the Image Library

Image Requirements for Email Signatures

Assigning a Signature to a Group of Users
Assigning a Signature to an Individual User
Customised Social Media Links in Your Signature
How to Display Customised Images
Generate a Random signature

Administration

Adding Users to Crossware Email Signatures
Crossware Portal Required Permissions
Log in to the Crossware Email Signature Portal
Restricting Non-Admin Access to the Crossware Portal
Signature Designer Security
Signature Order of Selection
Unique Certificate Update
Temporarily Disabling Crossware Email Signature in Microsoft 365
Removing Crossware Email Signature in Microsoft 365
Using Crossware Email Signature with Third-Party Security Solutions
Evaluate Signature

Troubleshooting

Frequently Asked Questions
Adding Signatures to Out of Office Replies
Collect Console and Network Logs in New Outlook for Windows
Collecting Debug Logs for OWA Dynamic Signatures
Dynamic Signatures not appearing for users after deployment
Enhanced Logging
Exclude Signatures for Planner or Teams Comments
Exclude Signatures for Read Receipts
Exclude Signatures from Meeting Invitations
Inline Images Displayed as Attachments in Replies
ICU Regular Expressions
Microsoft Outlook Roaming Signatures

NDR Messages from Crossware Email Signature

Non-Delivery Report: 554 5.4.14 Hop Count Exceeded
Non-Delivery Report: 550 5.7.64 TenantAttribution; Relay Access Denied
Non-Delivery Report: ErrorCode=2 (Cache Status set to relay)
Non-Delivery Report: 550 5.4.1

Outlook Message Recall and Voting Buttons Not Working
Re-accepting Crossware permissions
Receiving Double Signatures in Outlook
Special Characters are not displayed correctly
Task Requests in Outlook Losing Accept/Decline Buttons
Triggering an Immediate Directory Sync
How to Retrieve the Message-ID of an Email in Microsoft 365
Using Azure AD Fields
Crossware Email Signature System Fields
Working with Encrypted Emails in Crossware
Clear the Outlook Cache to Troubleshoot Web Add-ins
Embedded Images Not Loading on iOS Devices When Low Power Mode is Enabled
Error Message: Command Not Found When Using Lookups
Why are signatures not being added to my emails?
What are your service availability and redundancy processes?
Certificate Expiry Alert Guidance
How to fix issues with plain text
Convert Your Main Signature to a Signature Block

Billing

Manage your Subscription numbers - License Count Exceeded
How can I see how many users I am currently licensed for?
Where can I find my Microsoft Tenant Name?
AppSource: Purchasing Crossware Email Signature
AppSource: Change Billing Frequency
AppSource: Recurring Billing
AppSource: Unsubscribe from Crossware Email Signature
AppSource: Adding or Removing Crossware Email Signature Licenses

Release Notes

Breadcrumbs

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Crossware Email Signature for Microsoft 365

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Administration

Adding Users to Crossware Email Signatures
Crossware Portal Required Permissions
Log in to the Crossware Email Signature Portal
Restricting Non-Admin Access to the Crossware Portal
Signature Designer Security
Signature Order of Selection
Unique Certificate Update
Temporarily Disabling Crossware Email Signature in Microsoft 365
Removing Crossware Email Signature in Microsoft 365
Using Crossware Email Signature with Third-Party Security Solutions
Evaluate Signature

Copyright Crossware Email Signature
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