If you have recently switched from the old designer to the new Portal Designer, your main signature may still exist as a Signature Document.
The new designer uses Signature Blocks, which provide more flexibility and better compatibility with modern layouts.
Before editing, you may need to convert your main signature into a Signature Block. This ensures your signature displays and functions correctly within the new design environment.
Convert Main Signature to Signature block
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Sign in to the Crossware Portal.
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On the Home page, hover over the signature and click Edit.
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Hover over the Main Signature, then click the HTML Code button.
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Highlight all the code and copy it to your clipboard.
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Close the HTML window by clicking Cancel.
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Click Insert New Block.
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Hover over the newly created signature block and click the HTML Code button.
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Paste the copied code into the text box and click OK.
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Click Save & Close.
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From the kebab menu (⋮) on the Main Signature box, select Remove Signature HTML.
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Click Save & Close once more.