Crossware supports two methods for applying email signatures. These are Client-Side Dynamic signatures using the add-in and Server-side signatures applied after sending. Each method works differently and is suited to different organisational requirements.
Client-side Signatures
How it works
Dynamic signatures are generated while the user is composing an email in their mail client. When the Client-side add-in is installed, the signature template is then inserted automatically into the email as it is being written.
Key points
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Users can see their signature while composing the email.
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Allows senders to confirm formatting, banners, and contact information before sending.
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Users can select or change signatures if multiple templates are available.
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Provides a familiar experience for users who expect their signature to appear in the message editor.
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Email is not routed through the Crossware servers as the signature is added upon compose.
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No additional setup is required to ensure signatures appear in the users' sent items.
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Users are able to edit their signatures in their email while composing, something which they cannot do using server-side signatures.
Server-side Signatures
How it works
With server-side signatures, the email is sent normally without a signature in the message body. The message then passes through the mail flow rule where Crossware automatically adds the appropriate signature, before delivering the email back to the users' exchange online environment to deliver the recipient.
Because the signature is added after the email is sent, the sender will not see the signature during composition.
Key points
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Ensures consistent signatures across all devices and email clients including Outlook, mobile devices, tablets, and webmail.
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Provides centralised control over branding and compliance, ensuring required elements such as disclaimers are always included as users cannot tamper with their signatures.
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Requires Sent Items to be configured to ensure signatures on sent items.
Use Case Examples
|
Scenario |
Recommended Option |
|---|---|
|
Staff want to preview their signature while composing emails |
Client-side signatures |
|
Organisation requires consistent branding across all devices |
Server-side signatures |
|
Users frequently send emails from mobile devices or tablets |
Server-side signatures |
|
Users need to choose between multiple signatures or campaigns |
Client-side signatures |
Many organisations choose to use both methods together, allowing users to preview signatures in Outlook while still ensuring consistent branding and compliance for emails sent from other devices.